SaaS Management Platform

for the

IT Help Desk

One administration console to manage your organization’s SaaS applications

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INTERGRATES WITH

the problem

Help Desk Challenges with
SaaS Management

The complexity of SaaS management burdens IT departments, causing costly service delays and significant security gaps.

The Problem

In the new cloud-driven era, the uphill battle to streamline services delivery, cut costs and fortify data security has never been more critical.

Help Desks overwhelmed with the complexity of SaaS administration

Inefficient manual ULM processes extend remediation times and increase human error

Inadequate with access controls for SaaS applications expose potential security breaches

The Solution

Nuvolex offers a comprehensive solution, ManageX, to address these challenges and empower the IT Help Desk.

Fully automating ULM for SaaS applications, removing manual effort

Enhancing data security by enforcing uniform and strict access controls

Greatly simplifying administration of SaaS applications for the IT Help Desk

automation

AD & SaaS Application Automation

Leverage the power of Active Directory OUs & GPOs to automatically assign SaaS licenses and associated attributes.

Extend your GPOs to the Cloud

Trigger powerful workflow automation policies for new user onboarding across SaaS applications.

Fully automate new user configurations

Ensure users are correctly provisioned across all SaaS applications, while removing manual new user setups.

Customize user configuration policies

Scope workflow automations to specific OUs to fully customize automated policy assignments across all SaaS applications.

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Security

How Secure is your Help Desk?

Threat actors see your Help Desk as a gateway to your company's most valuable information. Protect it leveraging ManageX robust Role-Based Access Control.

By granting specific and necessary access to each Help Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

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ManageX Benefits

Uniform permission management across all SaaS applications.

Least privilege access for Help Desk administrators

Uniform permission management across all SaaS applications.

Comprehensive audit trail of administrative activity

Uniform permission management across all SaaS applications.

Secure outsourcing of 3rd party Help Desk administration

Uniform permission management across all SaaS applications.

features

SaaS Management Platform for User Administration

Unify daily administration across all users and SaaS applications from a singe User Interface.

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User Lifecycle Management

Fully Automate User Onboarding & Offboarding with Templates

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Easily create custom templates with license and attribute assignments to fully automate User onboarding and offboarding, reducing administrative time and removing administrative errors.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Single User SaaS Administration

Manage any User and their SaaS applications in a single console

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Providing a consolidated view of every User’s SaaS licenses and attributes. Enabling Help Desk administrators to easily handle end user day-to-day administration across their SaaS environment.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Role Based Access Controls

Easily enable Privileged Access Management at the Help Desk

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Manage Help Desk administrator permissions access to SaaS application data and resources. Ability to outsource SaaS administration to a third-party Service Provider, while maintaining complete administrative oversight and control.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Hybrid Identity Management

Concurrently manage all AD users and SaaS applications

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Providing the ability to manage all AD users and SaaS applications in the same administration console, with full write back capabilities for AD Users and Groups.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Bulk User Updating

Push bulk license and attribute changes to any number of users

Push any number of SaaS license and attribute updates to a few or many thousands of users using simple mouse clicks.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Self-Service Administration

Empower end users with a limited set of SaaS administration capabilities.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Provide your end users with a customized administration portal so they can "self-manage" their SaaS environment. Offload work from the Help Desk while maintaining full administrative visibility and control.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Reduce Cost

Reducing SaaS Support Costs Through ManageX Automation

Automate User Lifecycle Management across your SaaS applications, while securing your Service Desk.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Fully automating User Lifecycle Management across leading SaaS applications

Uniform permission management across all SaaS applications.

Fully automating User Lifecycle Management across leading SaaS applications

Leverage lower cost Help Desk administrators

Uniform permission management across all SaaS applications.

Reduce SaaS service remediation time by 90%+

Uniform permission management across all SaaS applications.

Enable a secure co-managed model with 3rd party Service Providers

Uniform permission management across all SaaS applications.

58%

Of organizations don't meet day 1 employee onboarding goals

90%

Of IT professionals note that automation is key to managing SaaS oprations

55%

Of organizations struggle to manage SaaS sprawl

50%

Of organizations took too long to offboard users

"By 2026, 50% of organizations using multiple SaaS applications will centralize management using a SaaS Management Platform, and increase from less than 20% in 2021."

Gartner

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Automate and secure User Lifecycle Management across leading SaaS applications at the Help Desk

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Integrations

Microsoft 365

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Partners

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FAQ

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Help Desk Challenges withSaaS Management

The Problem

The Solution

AD & SaaS Application Automation

Extend your GPOs to the Cloud

Fully automate new user configurations

Customize user configuration policies

How Secure is your Help Desk?

ManageX Benefits

SaaS Management Platform for User Administration

User Lifecycle Management

Single User SaaS Administration

Role Based Access Controls

Hybrid Identity Management

Bulk User Updating

Self-Service Administration

Reducing SaaS Support Costs Through ManageX Automation

58%

58%

58%

90%

90%

90%

55%

55%

55%

50%

50%

50%

Gartner

Start a ManageX trial today

Help Desk Challenges with
SaaS Management