SaaS Management Platform

for the

IT Help Desk

One administration console to manage your organization’s SaaS applications

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INTERGRATES WITH

the problem

Help Desk Challenges with
SaaS Management

The complexity of multi-SaaS administration is stressing IT departments, causing costly Help Desk delays and exposing significant security gaps.

The Problem

The uphill battle to streamline multi-SaaS services delivery, streamline IT support costs and fortify data security has never been more critical.

Help Desks are overwhelmed with the complexity of SaaS application administration

Inefficient manual user onboarding and offboarding processes extend remediation times and increase human error

Lack of uniform Privileged Access Controls for SaaS administration exposes significant security risks

The Solution

Nuvolex offers the ManageX platform to address these SaaS administrative challenges and empower the IT Help Desk to do more.

Fully automating multi-SaaS user onboarding and offboarding, removing all manual effort

Enhancing enterprise data security by providing uniform and strict Access Controls across all SaaS applications

Greatly simplifying administration of SaaS applications for the IT Help Desk

automation

Fully Automated Multi-SaaS User Onboarding & Offboarding

No scripts, no workflow builders - just "out-of-the-box" automation. ManageX seamlessly handles multi-SaaS user onboarding and offboarding while enhancing data security, service desk efficiency and compliance.

Extend Active Directory OUs/GPOs to include granular SaaS app provisioning

Trigger powerful OU based workflow automation policies for multi-SaaS new user onboarding.

Simplify User Offboarding with Customizable Workflows

Fully automate tedious user offboarding tasks by using pre-built ManageX user offboarding workflows

Remove the Need to Build and Maintain Onboarding & Offboarding Scripts

Leverage powerful multi-SaaS customizable workflows to facilitate all user onboarding & offboarding

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Security

How Secure is your Help Desk?

Threat actors see your Help Desk as a gateway to your company's most valuable data. Secure your Help Desk leveraging ManageX robust Role-Based Access Controls.

By granting specific and only necessary access to each Help Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

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ManageX Benefits

Uniform administrator permissions management across all SaaS apps.

Uniform permission management across all SaaS applications.

Comprehensive audit trail of SaaS administrative activity.

Uniform permission management across all SaaS applications.

Instituting least privilege access for all Help Desk administrators

Uniform permission management across all SaaS applications.

Secure outsourcing of 3rd party Help Desk administration

Uniform permission management across all SaaS applications.

features

Multi-SaaS User Lifecycle Management Platform for the Help Desk

Unify onboarding, offboarding and daily administration across all users and SaaS applications from a single easy to use Administration Console.

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User Onboarding & Offboarding Automation

Fully Automate User Onboarding & Offboarding with Customizable Templates

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Easily create custom templates with multiple SaaS licenses and detailed attribute assignments to fully automate User onboarding and offboarding, reducing administrative time and removing administrator errors.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

User Level - SaaS Administration

Manage any User and all SaaS applications in a single administration console

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Providing a consolidated view of every User’s SaaS licenses and associated attributes. Enable Help Desk administrators to easily handle end user day-to-day administration across your SaaS environment.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Role Based Access Controls

Implement customized RBAC for your Help Desk team that's consistent across your entire SaaS ecosystem

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Distribute Help Desk Administrator access to groups of users within your organization using OU level delegations. Outsource Help Desk to a third-party Service Provider while maintaining complete administrative oversight and control.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Hybrid Identity Management

Concurrently manage all Active Directory Users and SaaS applications

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Manage all Active Directory users and SaaS applications in a single administration console, with full writeback capabilities for Active Directory Users and Groups.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Bulk User Updating

Push bulk SaaS license and attribute changes to any number of users without writing scripts

Easily apply batch license and attribute changes to any SaaS application, including licenses, permissions, memberships, and user configurations for groups, teams, or departments.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

End User Self-Service

Empower end users with a defined set of SaaS self-administration capabilities.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Provide end users with a customized administration portal so they can "self-manage" their own SaaS environment. Offload work from the Help Desk while maintaining full visibility and administrative control.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Reduce Cost

Reducing SaaS Support Costs Through ManageX Automation

Automate User Lifecycle Management across your SaaS applications, while securing your Service Desk.

By granting specific and necessary access to each Service Desk administrator, ManageX safeguards your organization from internal breaches and unauthorized activity.

Fully automating User Lifecycle Management across leading SaaS applications

Uniform permission management across all SaaS applications.

Fully automating User Lifecycle Management across leading SaaS applications

Leverage lower cost Help Desk administrators

Uniform permission management across all SaaS applications.

Reduce SaaS service remediation time by 90%+

Uniform permission management across all SaaS applications.

Enable a secure co-managed model with 3rd party Service Providers

Uniform permission management across all SaaS applications.

58%

Of organizations don't meet day 1 employee onboarding goals

90%

Of IT professionals note that automation is key to managing SaaS oprations

55%

Of organizations struggle to manage SaaS sprawl

50%

Of organizations took too long to offboard users

"By 2026, 50% of organizations using multiple SaaS applications will centralize management using a SaaS Management Platform, and increase from less than 20% in 2021."

Gartner

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Automate and secure User Lifecycle Management across leading SaaS applications at the Help Desk

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Integrations

Microsoft 365

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FAQ

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Help Desk Challenges withSaaS Management

The Problem

The Solution

Fully Automated Multi-SaaS User Onboarding & Offboarding

Extend Active Directory OUs/GPOs to include granular SaaS app provisioning

Simplify User Offboarding with Customizable Workflows

Remove the Need to Build and Maintain Onboarding & Offboarding Scripts

How Secure is your Help Desk?

ManageX Benefits

Multi-SaaS User Lifecycle Management Platform for the Help Desk

User Onboarding & Offboarding Automation

User Level - SaaS Administration

Role Based Access Controls

Hybrid Identity Management

Bulk User Updating

End User Self-Service

Reducing SaaS Support Costs Through ManageX Automation

58%

58%

58%

90%

90%

90%

55%

55%

55%

50%

50%

50%

Gartner

Start a ManageX trial today

Help Desk Challenges with
SaaS Management